Describe the action, the browser you are using and any error wording. You can explain whether you were importing, exploring or exporting without attaching the conversation, screenshots containing evidence, or a package.
Contact
Let’s make the next step clearer.
For a product question, a payment problem or a privacy enquiry, reach the UnPack operator by email.
Your email application will open. Please leave confidential evidence and case details out of your initial message.
Product support
Tell us what you were trying to do.
Payment help
Check before paying again.
If checkout has completed but export remains locked, return to the original app tab and use its payment check or retry verification. Keep your package and transaction records.
If the issue continues, email a description of the problem. Do not send a package or its signed payment receipt in the initial message: that receipt can carry export access.
Privacy and security
A direct route to the operator.
Privacy requests and security reports can be sent to the same email address. Describe the concern without including confidential client evidence. Email is separate from UnPack’s local evidence processing.